Chan, Yolande E., Mary J. Culnan, Kathleen E. Greenaway, Gary Laden, Toby Levin, and H. Jeff Smith. "Information Privacy: Management, Marketplace, and Legal Challenges." Communications of the AIS 16, article 12 (August 2005): 270-298.
Greenaway, Kathleen E., and Yolande E. Chan. "Firms' Information Privacy Behaviors: Competing Theoretical Explanations." Journal of the Association for Information Systems 6, no. 6, Article 7 (June 2005): 171-198.
Mills, S. Keith, Rico S. Yao, and Yolande E. Chan. "Privacy in Canadian Health Networks: Challenges and
Opportunities." Leadership in Health Services 16, no. 1 (February 2003): 1-10.
Journal Articles Under Review
Greenaway, Kathleen E., Yolande E. Chan, and Peggy H. Cunningham. "Information Privacy Orientation: How Organizations View Privacy Differently." Under review at Information Systems Research.
Other Journal-Targeted Manuscripts in Progress
Dong, Linying, and Yolande E. Chan. "Privacy Research: A Review." This article describes and critiques the treatment of information privacy in the MIS literature to date. A first draft is available.
Books and Refereed Book Chapters
Chan, Yolande E. "Competing through Information Privacy." In Competing in the Information Age, edited
by Jerry Luftman, Oxford University Press, 2003.
Refereed Conference Proceedings
Greenaway, Kathleen E., Peggy H. Cunningham, and Yolande E. Chan. "Privacy Orientation: A Competing
Values Explanation of Why Organizations Vary in their Treatment of Customer Information." Winner of the
Best Student Paper Award at the 2002 American Marketing Association, Marketing and Public Policy
Conference, Atlanta, Georgia, May 2002.
Malara, Yann B., and Yolande E. Chan. "Social Cognition and Social Ordering within the Context of a Health Network." In The Proceedings of the Surveillance Categories, Risk, and Social Ordering Workshop, Department of Sociology, Queen's University, Kingston, Ontario, May 2001.
Conference Manuscripts Under Review
Greenaway, Kathleen E., and Yolande E. Chan. "Antecedents and Outcomes of Customer Information Privacy Orientation: A Contingency Framework." Submitted to the International Conference on Information Systems, 2005.
Articles in Professional Periodicals and Newspapers
Interviewed by Larry Scanlan in "Someone to Watch Over Me," Queen's Alumni Review 78, no. 4 (Fall
2004): 12-16.
Interviewed by Jonathan Barrett in "How does Personal Data get Used? Queen's-led Study to Find," The
Kingston Whig-Standard, November 17, 2003, page 1.
Referenced by Nancy Dorrance in "Post-9/11 Surveillance Crosses Borders, Categorizes 'Ordinary People,'" Queen's Gazette, November 17, 2003, page 8.
Chan, Yolande. "Is Your Palm Pilot an Open Book?" Queen's Gazette, May 20, 2003, page 5.
Other Research Publications
Chan, Yolande E. "Competing Through Information Privacy in the Knowledge Age." Working Paper Series, Queen's Centre for Knowledge-Based Enterprises (2003).
PRESENTATIONS
Conference Presentations and Panels
"Information Privacy: Management: Proactive vs. Reactive Approaches." An International Conference on
Information Systems (ICIS) panel. Panelists: Mary J. Culnan, Gary Laden, Toby M. Levin, and H. Jeff Smith. Panel Chair: Yolande Chan. Washington, D.C., December 2004.
"Biometrics and Databases." Session Chair. In the State Borders and Border Policing Workshop sponsored by the SSHRC-funded Globalization of Personal Data Project, Queen's University, August 2004.
"Privacy in the New Millennium." ASAC panel (MIS Division). Panelists: Louis Beaubien (University of
Western Ontario), Kathleen Greenaway (Queen's) and Bill Bonner (University of Calgary). Panel Chair: Yolande Chan (Queen's). Halifax, Nova Scotia, June 2003.
"Privacy and Mobile Commerce Symposium." Conference planner (with David Lyon). Kingston, Ontario,
May 30-31 2003. Planning support received from Kathleen Greenaway of Queen's School of Business, and Candice Christmas and Karey Barr of the Queen's Centre for Knowledge-Based Enterprises.
"Intelligent Transportation Systems and Geodemographic Practice." Session chair. Surveillance Categories, Risk, and Social Ordering Workshop, Department of Sociology, Queen's University, Kingston, Ontario, May 2001.
Other Presentations
"Research Opportunities: Choices to be Made." A Queen's MIS Research Colloquium presentation, Queen's University, Kingston, August 2002.
"Preparing SSHRC Applications: Lessons Learned." A Social Sciences and Humanities Research Council of
Canada (SSHRC) workshop, organized by the Queen's University Office of Research Services, June 2002.
